The rising cost of healthcare has led patients to demand more for their money. Like consumers in all other industries, healthcare patients will shop around for providers based on their care experience, level of satisfaction and ease of access. Make sure you are positioned to retain existing patients and attract new ones with our suite of 24/7 Patient Access Services.

Reduced No-Shows
Reduced Walk-Ins
Increased Fill Rates
Increased Payer Reimbursement
Increased Patient & Physician Satisfaction

We have the experience and expertise

Our services can be customized to fit any of your healthcare organization’s needs. Our agents schedule more than 1 million appointments and handle more than 2.5 million calls and over 6 million patient contacts every year.

CENTRALIZED SCHEDULING

Our appointment scheduling unit provides patients the ability to schedule, reschedule or cancel appointments 24/7, increasing fill rates and reducing no-shows. This service also increases patient access and satisfaction.

APPOINTMENT REMINDERS

We provide live, automated and text appointment reminders, which reduce no-show rates, increase fill rates, and provide more efficient management of patient and physician schedules.

After-Hours and On-Call Services

We provide after-hours medical answering services. From answering incoming calls during non-business hours to relaying messages and in critical situations, contacting on-call physicians, we help your facility reduce no-show rates while increasing fill rates.

FINANCIAL PRE-SCREENING

We identify patients who do not have the necessary insurance coverage, notify them and refer them back to their insurer for financial counseling. This will have a significant impact on payer reimbursement and the financial well-being of your hospital or clinic.

PRE-REGISTRATION

We register patients over the phone during the appointment scheduling process, dramatically cutting down the check-in process at the time of their visit and increasing patient satisfaction and operational efficiencies for front-desk staff.

OVERFLOW CALL MANAGEMENT

We answer overflow calls, schedule appointments and take messages on behalf of hospitals and clinics to help reduce hold times and abandons. Our agents act as back-up during emergency situations, peak hours, regular meetings and crisis situations.

PHYSICIAN REFERRAL SERVICES

We review insurance and schedule appointments for patients with specialty physicians who accept their coverage, resulting in increased fill rates and payer reimbursement.

OUTREACH CAMPAIGNS

We offer patient satisfaction surveys, experience on calls and priority appointments for patients who have been waiting the longest. This helps bolster the perception of the quality of care,while also improving fill rates and patient satisfaction.

Start improving your patient care experience today

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