Our services can be customized to fit any of your healthcare
organization’s needs. Our agents schedule more than 1 million
appointments and handle more than 2.5 million calls and over 6 million patient contacts every year.
Our appointment scheduling unit provides patients the ability to schedule, reschedule or cancel appointments 24/7, increasing fill rates and reducing no-shows. This service also increases patient access and satisfaction.
We provide live, automated and text appointment reminders, which reduce no-show rates, increase fill rates, and provide more efficient management of patient and physician schedules.
We provide after-hours medical answering services. From answering incoming calls during non-business hours to relaying messages and in critical situations, contacting on-call physicians, we help your facility reduce no-show rates while increasing fill rates.
We identify patients who do not have the necessary insurance coverage, notify them and refer them back to their insurer for financial counseling. This will have a significant impact on payer reimbursement and the financial well-being of your hospital or
We register patients over the phone during the appointment scheduling process, dramatically cutting down the check-in process
at the time of their visit and increasing patient satisfaction and operational efficiencies for front-desk staff.
We answer overflow calls, schedule appointments and take messages on behalf of hospitals and clinics to help reduce hold times and abandons. Our agents act as back-up during emergency situations, peak hours, regular meetings and crisis situations.
We review insurance and schedule appointments for patients with specialty physicians who accept their coverage, resulting in increased fill rates and payer reimbursement.
We offer patient satisfaction surveys, experience on calls and priority appointments for patients who have been waiting the longest. This helps bolster the perception of the quality of care,while also improving fill rates and patient satisfaction.